Effective 2026-08-06
Gloss and the Gloss+ subtitle service are operated by Super Innovation LLC (“we,” “us,” or “our”). For a trackable privacy or deletion request, submit a privacy ticket. You may also email subo.sui@gmail.com directly.
The app may store SMB server names, account names and passwords you choose to save, app settings, playback history, recent items, subtitle preferences, diagnostic logs, a random Gloss account token, and a local App Attest registration marker. Saved SMB passwords are stored in the iOS Keychain, are used to connect directly to your media server, and are not sent to the Gloss+ server.
When premium cloud subtitles are enabled, the app sends short audio chunks, requested languages, an optional media title, random playback and request identifiers, Apple-signed transaction information, App Store subscription status, an App Account Token where available, App Attest registration and assertion data, and limited technical request information such as time, IP address, status, latency and errors.
If you explicitly enable “Share Crash Reports,” the paid app may also send a redacted crash or hang report after a later launch. It can include the app and iOS versions, general device model, locale, failure type, stack or MetricKit details, and a bounded trail of recent technical events. The app removes common credentials, account tokens, email addresses, IP addresses, media filenames, URL paths or credentials, and app-container identifiers before upload. The general live diagnostic log is not uploaded.
We do not ask for your Apple Account password, payment-card details, or SMB password. Apple processes App Store payments and supplies signed transaction and subscription-status data.
If you submit a support ticket, we collect the product and request type, your email address, subject and message, and any optional name, app/server version, or device/OS information you provide. We do not intentionally store your IP address with the ticket.
Where applicable, the legal bases are performance of our contract, legitimate interests in operating and securing the service, compliance with law, and consent where required.
Premium audio may be processed by the speech and translation provider selected by us, currently Google Cloud or Soniox. They receive audio and language instructions needed to produce subtitles and process them under their own data-protection terms. Apple processes purchases, subscription status, App Attest and related integrity signals. Hosting, networking, monitoring and professional-service providers may process limited data on our behalf.
We may disclose information when required by law, to protect users or the service, in a corporate transaction, or at your direction. We do not sell personal information, and premium subtitle data is not used for third-party advertising or cross-app tracking.
Support tickets and correspondence are retained while the request is handled and afterward as reasonably necessary for follow-up, security, dispute resolution, and legal obligations. You may request deletion through the support form, subject to records we must retain.
We use transport encryption, Apple-signed transaction verification, current subscription-status checks, App Account Token binding, App Attest, short-lived sessions, replay prevention, idempotent charging, access controls and server-side ledgers. No system can guarantee absolute security.
Information may be processed outside your country. Where required, we use recognized transfer mechanisms and contractual safeguards.
You can select an on-device subtitle engine so film audio is not sent to Gloss+. You can disable “Share Crash Reports” in Settings at any time; this stops future automatic uploads but does not automatically delete reports already received. Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to complain to a regulator. Submit a privacy or deletion request, or email subo.sui@gmail.com. Some records may be retained where required by law or necessary to prevent fraud and resolve transactions.
Manage or cancel a subscription with the app’s “Manage Subscription” button or Apple subscription settings. Use “Restore Purchases” to check eligible purchases.
The service is not directed to children under 13, or a higher minimum age required by local law, and we do not knowingly collect personal information from children below that age.
We may update this policy and will post a revised effective date and additional notice when required.
Super Innovation LLC
217 Athena Ct, Wilmington, DE, 19808
Privacy requests: submit a ticket or subo.sui@gmail.com
Support: support page or subo.sui@gmail.com